LIVOX Software Privacy Policy


This policy addresses how the LIVOX software team handles Personally Identifiable Information collected and received in the use of the LIVOX Software, including information regarding further uses of Livox's own software and its products and services. Livox Software and its agents are collectively referred to in this privacy policy as "Livox", "us" or the "Site". Please, read this document carefully.

Scope of this Privacy Policy

This privacy policy applies to Personally Identifiable Information collected by Livox through the installation of the software or app or by access to the website on which this privacy policy is published ("") and also applies to any other information collected by Livox and its affiliated entities by any other means. If you have other agreements with Livox that pertain to Livox products and services, such agreements will prevail over the subject matter of those agreements. Besides that, our privacy policy does not cover the activities of third parties.

This privacy policy covers:

  • The information we collect
  • How we use your personal information
  • How we may share or disclose your personal information
  • What are internet protocol addresses
  • Collection of user information
  • How we protect and storage your information
  • The options we offer you and how your personal information can be corrected or reviewed
  • How to contact us
  • How may we update our privacy policy

The information we collect

Livox collects certain personal information when you register to use Livox software, request information, or use Livox products or services. By registering or requesting Livox information, you can provide us with a password, your real name, business sector, organization name, job position and contact information, such as email, phone number and mailing address. We may also collect your product registration information, product interest information, frequently used or remote information, and demographic information. Moreover, in case of certain licensees, Livox may require other information, such as date of birth or other academic information for verification, data updating and usage. We may collect payment information, such as your credit card number and billing address, if you purchase or license our products or services. If you connect to Livox accounts through third-party social networking sites, we may collect information about your social network accounts, such as your name, user name, public profile, and email. We may also combine the information provided by you with the data we collect automatically (as described below) and with the data we receive from third parties, or training and / or statistical data for the advancement and improvement of the software. When using Livox, Livox’s team or Livox’s technical support, may have access to your browser information, the type and version of the operating system of your computer or mobile device, browser type and language, Internet protocol address (IP) and geographic regions derived from your IP address, cookie information, file information, time and date stamps with access time and duration and other data uses related to your Livox software activities, or in accessing our site, including the pages requested by you. We may relate this information to Personally Identifiable Information provided by you for the purposes described in this privacy policy.

By using Livox, we may automatically collect information about your device, usage and activity, for example: device type, geolocation data, Wi-Fi network connection data, Internet Protocol), the device identifiers, the date and time stamps with the time and duration of access and or other information.

We will never grant to Third Parties, who are not connected to the cause of social accessibility, automatic access to information about you through our Site, using cookies, Web beacons and device identifiers, or for personally identifiable information about your online activities over time with Livox.

How Do We Use Your Personal Information

We use Personally Identifiable Information collected through the use of Livox for the purposes described in this Privacy Policy and as reported to you regarding the use of Livox. For example, we may use your information to:

  • Provide and deliver products or services requested by you, including software updating;
  • Manage and improve our internal operations, systems, products and services;
  • Understand you and your preferences to improve your experience;
  • Reply your comments and questions and provide customer service;
  • Send to you information related to services, including confirmation, invoices, technical communication, security alert and administrative and support messages;
  • Disclose to you and to the people who you have indicated, promotions, future events and news about products and services offered by Livox and our selected partners;
  • Link or merge information about you with other third-party personal information obtained to help understand your needs and provide you with a personalized and enhanced service;
  • Apply our terms and conditions or protect our business, partners or users;
  • Protect against fraudulent, unauthorized or illegal activities, as well as investigate and restrain them

How May We Share or Disclose your Personal Information

Livox does not rent, sell nor share your Personally Identifiable Information with people or companies that are not affiliated, except in the following circumstances:

  • With your permission, including when you choose to share information using Livox or in our blogs or similar
  • We may provide Personally Identifiable Information to trusted partners who work with or on behalf of Livox in providing services. For example, these companies may use your Personally Identifiable Information to help Livox improve offers for users and our partners for social inclusion. Livox will always be contracted with these companies to restrict access, use and disclosure of personal data by them, in accordance with the obligations of this policy. Livox may be liable if they fail to meet such obligations, as well as for any event that may cause prejudice.
  • We may share some or all of your information with our current or future "affiliates" (ie a controlling group, subsidiaries, joint ventures or other companies under common control); In this case, we will require our affiliates to comply with this privacy policy.
  • We may disclose your Personally Identifiable Information to comply with laws or in response to legal proceedings, such as in response to a court order or subpoena. We may also disclose Personally Identifiable Information in response to a request from a law enforcement authority or when we believe it is necessary to investigate, verify, impede, enforce, or take action regarding: illegal or suspicious activity; suspected fraud; situations involving possible threats to the physical safety of any person; protection of Livox Software rights and property, our agents, customers or others; violations or suspected violations of our agreements, policies, Terms of Service, End User License Agreement (EULA); Or as required or permitted by law or in accordance with legal requirements. We reserve the right to transfer or disclose Personally Identifiable Information in our system during or in connection with any merger, financing, acquisition, bankruptcy, dissolution, transaction or other proceeding involving the sale, transfer, disposition or attribution of our business or goods, in whole or in part, to a different entity.
  • Finally, we may also share aggregated, anonymous or statistical information about you, including demographic data with others for various purposes, including for your own use, such as for the improvement of Livox products and services and others.
  • What are internet protocol addresses?
    An Internet protocol ("IP") address is the unique number assigned to your server or Internet service provider ("ISP"). Livox may monitor such IP addresses for purposes of system administration, reporting aggregate information, tracking sites or preventing our servers from being violated, in addition to other uses described in this privacy policy.

How May We Share or Disclose your Personal Information

We program appropriate, convenient physical, electronic, and administrative practices in an effort to help protect the information we collect through our sites and the use of Livox. However, be aware that no company, including Livox team, can completely eliminate the security risks associated with Personally Identifiable Information.

The Livox software is a product of global awareness of accessibility and international distribution with the possibility and contracts with affiliates, and subject to various business processes, management structures and international technical systems. The information collected by Livox or in our name can be stored in our computers, mobile devices or in our servers. They may be transferred, accessed, stored, and processed in the United States and in other countries, including jurisdictions that may not have data privacy laws that provide protections equivalent to those provided in your country. However, we will protect all personal information that we obtain in accordance with this privacy policy and will take appropriate action to ensure that it is treated in accordance with the law. The Personally Identifiable Information we collect may be kept for as long as is necessary to fulfill legitimate business purposes, including the purposes set forth in this privacy policy, or for the period specifically required or permitted by applicable regulations or laws.

How Can You Correct ou Review Your Personal Information

Upon request, we will provide you with access to the identifying information we collect from you (if you provide us with proper proof of identity). We also give people the ability to correct incorrect contact information. You may also request the deletion of your Personally Identifiable Information. We will comply with the requests as required by law and in accordance with our business and legal requirements to withhold your data. These requests for information can be made by sending us an email through the email link above metioned or by writing to us at the email address below.

Questions and Complaints

The Livox users may send any questions or complaints regarding privacy policy to the email Livox will respond within 10 business days. If we do not respond within this time, or if our response does not resolve your problem, you may contact our legal department at, or we may provide you with an independent outsourced dispute resolution council established in the States depending on the complexity of the matter involved.

In case of any questions or suggestions, send na email to Livox at: The written mail must be sent to Livox address at:
5401 S. Kirkman Rd, Ste 310, Orlando, FL, 32819.

How May We Update Our Privacy Policy

From time to time, we may collect and use Personally Identifiable Information in ways not previously disclosed in our privacy policy. If our practices regarding the use of information change, we will post the settings on this site and change the "Last Update" date above. Unless the current legislation requires other notifications and consents, this will serve as a notification of such changes. If you have any questions about how your information is used, keep this page in your favorites and check it periodically.